The window
Seven days from delivery for ready-to-ship pieces, in original condition with tags and the weaver’s certificate. Tell us inside those seven days and we arrange an insured pickup at our cost.
Policy
Exchange & returns
What can go back, what cannot, and how long you have. Written in plain language rather than legal boilerplate.
What cannot be returned
Made-to-order and customised pieces are exchange only. Once a blouse has been cut to your measurements, or a saree pre-pleated and pressed, it cannot go back into stock as new.
Damage or a piece that looks different
Photograph it in daylight next to the certificate and send it on WhatsApp the day it arrives. If your defected or incorrect order meets our eligibility criteria, we’ll make it right with a replacement or refund.”
Refund timing
Back to the original payment method within five working days of the piece reaching our studio. Bank clearing usually adds two to three more.